FAQs
Frequently asked questions
What does Naif Falcon Trading supply?
Solar panels, inverters, AGM, tubular and lithium batteries, energy storage solutions and related energy equipment, to B2B customers.
Which battery brands do you offer?
Long, Eastman, Addo, Dyness, EVE, SVOLT and Deye: international manufacturers known for quality, efficiency, reliability and long battery life.
Which solar panel brands do you offer?
LONGi and Jinko, known for high efficiency, long life and high reliability.
Do you sell retail or wholesale?
We sell wholesale. The minimum order is one container of the brands we carry.
How can I ask about prices or specifications?
Add the products to your enquiry list, or contact our sales team. We reply with availability and terms.
What shipping options are available?
EXW: delivery of goods at our warehouse. FOB: loading goods onto the ship. CFR: delivery of goods at the customer's port. DDP: delivery of goods at the customer's warehouses.
Where do you ship?
We ship solar panels, inverters and batteries across the Middle East and Africa, Pakistan and Eastern Europe, and to other destinations on request.
Are you an authorised distributor?
Yes. Naif Falcon is an authorised distributor for leading global brands in batteries, solar panels and inverters, and the exclusive distributor of Long batteries in the Middle East and Africa. All products are genuine and supported by official warranties.
What certifications do your products have?
Our batteries, solar panels and inverters come with international certifications such as IEC, TUV, UL and CE.
Do you provide technical support and after-sales service?
Yes. As an authorised distributor we offer technical support and after-sales service, including installation guidance, troubleshooting and warranty claims for the brands we represent.
Can you supply large commercial and industrial orders?
Yes. We fulfil bulk orders for commercial, industrial and government projects.
Do you offer logistics support and shipment tracking?
Yes. Our logistics team tracks your containers and keeps you informed until they reach their destination.
What payment terms do you offer?
Typically a 20% advance payment confirms the order, with the balance payable on delivery.
Wholesale
Planning a wholesale order?
Talk directly with our team.